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Trusted by multi-service businesses to create better customer experiences and happier staff members
With WaitWell, customers always arrive to the right place, at just the right time.
VIRTUAL QUEUE
Let your customers and visitors choose how and where they want to wait.
Offer multiple ways to join the queue
Visitors receive updates on their position in line
Connect customers with the right agent at the right time
Reduce wait times by up to 35%
APPOINTMENTS
Manage in-person, booked, and walk-in appointments across multiple locations more efficiently
Let your customers book, modify, or cancel appointments online
Customers receive automated reminders via email or SMS, reducing no-show rates
Adjust appointment availability to reflect services you offer and hours you're open
Save staff time and increase attendance
ANALYTICS
Get full visibility into operational efficiency, staff performance, and customer satisfaction
Monitor your real-time dashboard for an instant snapshot of current operations.
Delve into the extensive collection of over 30 detailed reports for in-depth analysis
Create and track custom service goals
Make better decisions with actionable data
We were built for the busy
From architecture to features, our queue management system was specifically designed to help organizations with multi-service operations deliver 1:1 service with excellence.
Higher Education
Connect students to the right services and support.
Healthcare
Fill doctors’ schedules, not waiting rooms.
Government
Reduce wait times at DMVs, police stations, and public offices.
Veterinary
Prioritize based on urgency and let furry friends wait comfortably at home.
Retail
Let shoppers keep shopping while they wait to be served.
Events & Hospitality
Remove lengthy lineups from the customer experience.
The software is user-friendly and easy to configure. The performance is great too! With the help of this software, our stores are able to manage lines and appointments easily and with less effort.
Annie Wu
Business Analyst
Glentel
Automated communication workflows ensure customers are always prepared for service
Our dedicated account managers help create the ideal customer workflows tailored for each service location to ensure your customers arrive at the right place, at just the right time and fully prepared for service.
VIRTUAL SERVICE
WaitWell integrates with virtual meeting platforms like Zoom, Google Meet, or Microsoft Teams, increasing accessibility for customers, reducing travel time and costs, and accommodating remote customers.
Streamline scheduling of virtual appointments
WORKFLOW
Communication and task sequencing are automated. Tasks are automatically assigned and completed in a predefined sequence, reducing service times.
Reduce service times by up to 20%
EVENTS
Customers receive updates and notifications, enabling them to engage in other activities or explore nearby areas without losing their place in line.
Let guests move freely while they wait
We needed an easy-to-use and flexible solution that could meet our unique requirements. WaitWell met all of our needs and then some.
Matthew Carleton
Business System Analyst
Regina Police Services
Secure virtual meetings that are fully integrated with your schedule and queue.
Replace your lineup with a virtual queue
WaitWell gives administrators of busy service locations at-a-glance insights into service times, wait times, ticket volumes and more.
Replace your lineup with a virtual queue
WaitWell gives administrators of busy service locations at-a-glance insights into service times, wait times, ticket volumes and more.