Replace your lineup with a virtual queue
WaitWell gives administrators of busy service locations at-a-glance insights into service times, wait times, ticket volumes and more.
Service organizations all over North America choose WaitWell to create better customer experiences and happier staff members
We’ve helped over 8 million people since 2020 avoid standing in lines at service organizations like these:
Higher Education
Government
Healthcare
Banking
Retail
Veterinary
The software is user-friendly and easy to to configure. The performance is great too! With the help of this software, our stores are able to manage lines and appointments easily and with less effort.
ANNIE WU, BUSINESS ANALYST
Limitless customization. Premium dedicated support.
Our dedicated account managers help create the ideal customer workflows tailored for each service location to ensure your customers arrive at the right place, at just the right time and fully prepared for service.
WaitWell was super easy for our staff to learn. I do think it helps us provide a better experience for students in accessing our services. It allows us to think about how to staff based on the types of inquiries we have. We used to have to train staff on everything to work the front counter. Now we can train them on one type of inquiry, and they can support our students.
DEB LITTLE, DIRECTOR OF ENROLMENT MANAGEMENT
Your customers don’t want to stand in line. Give them the experience they want while collecting the data you need with WaitWell.
WaitWell is the only queue management software with seamless video call integrations
Simplify service with the perfect customer flow
With WaitWell, customers always arrive to the right place, at just the right time. Automated communication workflows ensure customers are always prepared for service, making service faster and more efficient.
Reduce wait times by up to 35%
WaitWell's Virtual Queue feature allows customers and patients to join a queue remotely, eliminating the need for physical waiting lines. Customers receive updates on their position in line, reducing perceived wait times.
VIRTUAL QUEUE
Streamline scheduling of virtual appointments
WaitWell integrates with virtual meeting platforms like Zoom, Google Meet, or Microsoft Teams, increasing accessibility for customers, reducing travel time and costs, and accommodating remote customers.
VIRTUAL MEETINGS
Reduce service times by up to 20%
Communication and task sequencing are automated. Tasks are automatically assigned and completed in a predefined sequence, reducing service times.
WORKFLOW
Save staff time and increase attendance
Empower patients and customers to schedule appointments at their convenience and receive automated reminders via email or SMS, increasing appointment adherence and reducing no-show rates.
APPOINTMENTS
Let guests move freely while they wait
Customers receive updates and notifications, enabling them to engage in other activities or explore nearby areas without losing their place in line.
EVENTS
Make better decisions with actionable data
Provide insights into patient flow, wait times, appointment volumes, and staff performance through comprehensive analytics.
ANALYTICS
See how it works
